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Foire aux Questions

GENERAL

How does waricel work?

1. Choose a country and a card.

2. Tell us who to send the card to.

3. We will deliver the card electronically to your recipient's phone. The recipient's prepaid account will be credited with the amount corresponding to the topup card.

 It's as easy as that!

How can the recipient use mobile credits?

Recipients of mobile credits can enjoy any prepaid services provided by their mobile operators. Services includes talk & SMS, ringtone, mobile apps, Internet, and much more. These services are ONLY available through the mobile operator issuing the mobile credits.

Why should I use waricel?

Waricel is a growing leader in international mobile top-up services for a number of reasons; We are:

Inexpensive:

  • Waricel's service is 20-50% cheaper than other mobile top-ups.

Fast:

  • Waricel's service is available online, 24/7.
  • The recipient receives its mobile credits in a matter of minutes.

Easy:

  • Customers can send mobile credits in 3 easy steps.
  • The recipient can use mobile credits to access services directly from the phone or through a network of over 1000 agent locations in some countries.

Secure:

  • All credit/debit cards transactions are encrypted and sent securely to one of the world's leading payment gateway for processing
  • Waricel does not store your payment information.

FEES AND PAYMENTS

What payment methods can I use?

You can use a credit or a debit card. Currently we accept only Visa and MasterCard. More payment methods will be added soon.

Where are my credit card details stored?

For security reasons, Waricel does not store credit cards details and does not process payments directly. For credit and debit card payments, we use Authorized.net, the world’s leading provider of online payments. This ensures that your payment information is always securely handled.

How much does this cost?

Waricel does not charge any separate fees for sending mobile credits to the recipient. All prices listed are final and include all taxes and fees. Due to the nature of international business, Waricel may adjust the price of its topup cards based on the exchange rate in order to stay competitive.

MOBILE CREDITS TOP-UP

How do I top-up a mobile phone?

It is easy to send a top-up with Waricel. Just pick a Waricel topup card for the amount you want to send and tell us who you want to send the mobile credits to. 

Once we verify your information we will send your recipient a mobile money credit corresponding to the face value of the card you chose. It's simple, fast and secure.

What can I do if I sent the topup to the wrong number by accident?

Once the mobile credit is sent to a mobile phone number, it is available for immediate use. Please always double check the number you enter. However, if you sent the topup to the worng number, contact us immediatly. We will address the issue as quickly as possible.  

How long does it take to complete my transaction?

All transactions are done in a matter of minutes. However, it may happen that the transactions are delayed up to 24 hours, due to network congestions of the recipient's mobile operator. If the mobile credit cannot be delivered within 24 hours, we will immediately notify you and your credit card WILL NOT be charged. As we process your payment only after the transaction has been successful, no refund will be needed should this situation occurs.

My friend did not receive the mobile money top-up I sent. What's wrong?

Please contact our customer service immediatly to check on the transaction status via email at support@waricel.com or call 1-855-600-8685 to address the issue.

What happens after I send a Waricel topup card?

Once your payment information has been verified, the mobile credits are deposited onto your recipient's mobile account. The mobile credits can be used to access services like talk, SMS, ringtones, mobile apps, internet, bill pay and much more. Mobile credits are subject to each mobile operator rules and other fees may be required to access some services.

I recently sent a topup card, but the transaction has been cancelled; why?

A transaction can be cancelled for a number a reasons. The most common being:

1. Waricel was unable to validate your payment information

2. The recipient's phone number was not valid

3. The mobile operator of the recipient has been unreachable for more than 24 hours.

If your transaction is cancelled for any reasons, Waricel will send you an email specifying the reasons of the cancellation. Please contact our Customer Care Center to check on the transaction status via email at support@waricel.com or call 1-855-600-8685 if you have any questions about your transaction.

How will the recipient know that I sent a mobile top-up?

The recipient will receive a text message informing him of the amount of the mobile credits along with the name of the sender (you).

How do I check the status of my transaction?

You can see all your transactions (current and past) by navigating to the "My Account" section. This section contains all the details about your previous transactions along with the status of the current ones.