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Returns and Refunds

You may request a refund IF :

  • the credits have not been deposited on the recipient's phone OR
  • the credits have been deposited AND returned to our account by the recipient

If the status of the transaction says "Transfer DONE", then you cannot cancel it anymore. However, if you wish to be refunded after a transfer is DONE, your recipient will have to initiate a procedure to return the credits. Contact us so we can assist with this procedure.

Since the transaction occurs within seconds most of the time, transaction may be difficult to cancel once you approve it. ALWAYS call the recipient's phone before transferring credits to that number.

For all returns, refunds and cancellation requests, please contact us immediatly 
by email at support@waricel.com or by calling us at 1-855-600-8685. 

 

Recipient did not receive the mobile topup sent

Waricel process most orders within minutes. However, it may take as much as 24 hours to process some orders, due to mobile network issues beyond our control.

If after 24 hours from the time you placed the order, Waricel could not process your order due to mobile network issues, you will receive an email to inform you that your order has been cancelled due to mobile network issues. In addition, you will not get charged for that order.

 

Request a Reversal

To request a reversal and a refund, you must contact customer service at support@waricel.com. We will give you the steps to take to reverse the transaction. The steps will have to be initiated by the recipient and you are in charge of communicating these steps with the recipient. 

 

Waricel is not responsible for mobile topup sent to the wrong mobile number. You must ensure that the mobile number you entered is correct. Because, once you confirm the order we begin the process of crediting the recipient's mobile account, you cannot cancel the transaction. You may still request a cancellation of your order in case the transaction has not been processed. To request a cancellation, You must contact customer service .