Terms & Conditions
Effective date: November 7, 2011 (last updated: September 23, 2025)
PLEASE READ CAREFULLY. By accessing or using the Waricel website, mobile site, and related services (collectively, the “Service”), you acknowledge that you have read, understood, and agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.
We may update these Terms from time to time. Changes take effect when posted and do not apply retroactively to prior transactions.
1) Who we are
“Waricel,” “we,” “us,” and “our” mean Waricel LLC, 701 Gervais Street, Suite 150-189, Columbia, SC 29201 (USA), including our employees, directors, and affiliates. “You” and “your” refer to users of the Service.
2) What this Service does (overview)
Waricel provides a platform to purchase and send mobile topup (prepaid mobile credits) offered by participating mobile network operators (“Carriers”) to eligible mobile numbers. Mobile topup can be redeemed only for services offered by the issuing Carrier. Waricel is not a Carrier and does not control Carrier services.
Most topup orders are processed within minutes (and up to 24 hours) depending on Carrier systems and network availability.
3) Key definitions
Sender: A person using the Service to send mobile topup (Mobile Credits).
Recipient: A person receiving mobile topup through the Service.
Transaction / Transfer: An instruction you submit to send mobile topup.
Transfer Amount / Card Value: The value of mobile topup to be delivered in the Recipient’s local currency.
Service Fees: Any additional charges applicable to a Transaction (if any).
Mobile Credits / Mobile Topup: Prepaid credits issued by a Carrier and usable only for that Carrier’s services.
4) Eligibility
You must be 18 or older, a U.S. resident, and not previously suspended by Waricel to use the Service.
5) Account, verification, and your information
You agree to provide accurate, complete, and current information and to update it as needed. We may request additional documents or obtain information from third-party verification providers. We may decline or discontinue the Service if you refuse or fail to provide requested information.
You can close your account anytime; we retain personal details and transaction history for at least 5 years as required by law. One user may maintain only one account. Until verification is complete, we may hold (not process) your topup requests.
Communications. By registering, you consent to receive electronic communications (including SMS) related to your account and topup transactions. You can stop non-mandatory messages by closing your account.
6) Where you can use the Service
The Service is operated from South Carolina, USA. If you access it elsewhere, you are responsible for complying with local laws. Do not use the Service where it is restricted or prohibited.
7) Pricing, fees, and limits
No separate transfer fees. Prices shown include all taxes and fees for each topup.
Exchange rate variability. Because we operate internationally, topup prices/card values may be adjusted to remain competitive.
Security limits. We limit Transactions to $500/day and $3,000/month per user (subject to change).
8) Using the Service responsibly
Use the Service only for lawful purposes and to send mobile topup to people you know and trust. Ensure Recipient numbers are accurate. The Recipient must have an active prepaid account with a participating Carrier.
9) Delivery, issues, and support
Most topup orders process within minutes; some may take up to 24 hours due to Carrier or network conditions. If Waricel cannot process your topup within 24 hours because of Carrier issues, we will cancel the order and you will not be charged (or you will be refunded, as applicable).
Support:
Email: support@waricel.com
Phone: 1-855-600-8685
10) Refunds, reversals, and cancellations
You may request a refund only if:
Credits have not been deposited to the Recipient’s mobile account, or
Credits were deposited and then returned to Waricel by the Recipient/Carrier.
If a Transaction shows “Transfer DONE,” it generally cannot be canceled. If you still seek a refund after completion, the Recipient must initiate a return with the Carrier (if permitted). Contact us for instructions; you are responsible for communicating steps to the Recipient.
Because topup often completes within seconds, cancellation is difficult once you approve payment. Always confirm the Recipient number before sending.
Waricel is not responsible for topup sent to a wrong number provided by you. If processing has not yet occurred, contact us immediately to request cancellation; we will try to help but cannot guarantee success.
12) Privacy
Your privacy matters to us. This summary highlights key points; see the Waricel Privacy Policy (which forms part of these Terms) for full details.
We collect:
Personal information you provide (e.g., name, address, phone, email) and information we obtain from third-party verification sources. We retain personal details and transaction history for at least 5 years as required by law. We may use cookies to improve your experience and complete your requests.
We do not store:
Your full debit/credit card details.
We use your information to:
Provide and improve the Service, complete transactions, prevent fraud and abuse, comply with law, and as otherwise permitted/required.
We protect:
Data is processed on third-party servers in secure U.S. data centers with physical, electronic, and procedural safeguards. Despite these measures, no system is 100% secure; protect your account credentials. If we learn of a breach, we may notify you electronically.
We disclose:
Limited financial data to payment processors and banks to complete your payments;
Information to law enforcement or regulators when we suspect fraud or as legally required; and
As needed to enforce our policies, protect rights, or provide the Service in compliance with law.
Access & corrections:
Log in to view or update your profile, or contact support@waricel.com.
13) Security
Data transmitted to our payment processor uses 256-bit SSL encryption (GoDaddy CA). For security reasons, Waricel does not store card details and does not process payments directly; we use Authorize.Net to process credit and debit card payments for topup purchases.
14) Intellectual property
All content, logos, text, graphics, software, and design are owned by or licensed to Waricel and protected by law. Do not copy, modify, distribute, or create derivative works without our written consent.
15) Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WARICEL MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or Carrier performance for topup fulfillment.
16) Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WARICEL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR DATA LOSS) ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
We are not responsible for:
Incorrect Recipient numbers you provide;
Incomplete/incorrect information from you or third parties;
Carrier delays, outages, or denials affecting topup delivery;
Events beyond our reasonable control.
Where liability cannot be disclaimed, our aggregate liability for any claim will not exceed the amount you paid for the affected Transaction(s).
17) Prohibited activities
You agree not to use the Service for illegal, fraudulent, abusive, or deceptive conduct; not to interfere with security; not to access accounts/systems without authorization; not to circumvent limits; and not to use bots/scrapers without written consent.
18) Suspension and termination
This Agreement continues until terminated. Either party may terminate on one day’s written notice. We may suspend or terminate immediately if you breach these Terms, present a security risk, attempt to compromise the Service, or disrupt other users. Relevant sections (e.g., privacy retention, IP, disclaimers, limitations, governing law) survive termination.
19) Changes to the Service or Terms
We may modify or discontinue any part of the Service at any time and update these Terms periodically. The “last updated” date indicates when changes were made. Continued use means you accept the updated Terms.
20) Governing law and venue
These Terms are governed by the laws of South Carolina, without regard to conflict-of-law principles. You agree to exclusive jurisdiction and venue in the state and federal courts in Richland County, South Carolina.
21) Contact us
Waricel LLC
701 Gervais Street, Suite 150-189
Columbia, SC 29201
Email: support@waricel.com
Phone: 1-855-600-8685